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Cancellation/Refund Policy
Thank you for choosing Key Hub by Braj Mohan Developers Private Limited ( BMD Groups) for your software needs. We strive to provide you with the best software solutions to enhance your experience. Our Refund and Returns Policy is designed to ensure that you have a hassle-free experience while purchasing and using our products. Please read the following policy carefully to understand your rights and obligations.
1. Refund Policy:
1.1 30-Day Money-Back Guarantee: We stand by the quality of our software. If you are not satisfied with your purchase for any reason, you may request a refund within 30 days from the date of purchase.
1.2 Eligibility Criteria for Refund: To be eligible for a refund, the following conditions must be met:
The refund request is made within 30 days of the purchase date.
You have provided a valid reason for the refund.
The software has not been used in violation of our End User License Agreement (EULA).
1.3 Refund Process: To request a refund, please contact our customer support team at support@bmdgroups.com with your order number and a brief explanation of why you are requesting a refund. Our team will review your request and process the refund, if eligible, within 5 business days.
1.4 Refund Method: Refunds will be issued through the original payment method used during the purchase. Please note that it may take a few business days for the refunded amount to reflect in your account.
2. Returns Policy:
2.1 Defective or Damaged Software: In the rare event that you receive defective or damaged software, please contact our customer support team within 7 days of receiving the product. We will provide instructions for returning the damaged or defective product, and upon verification, a replacement will be issued.
2.2 Non-Returnable Items: Certain items, such as digital downloads or software activation codes, are non-returnable. We do not accept returns for these items unless they are defective or damaged.
2.3 Return Process: To initiate a return for defective or damaged software, please contact our customer support team at support@bmdgroups.com with your order number and details of the issue. Our team will guide you through the return process.
3. Razor Pay Verification:
3.1 Payment Verification: For all refund requests, the customer may be required to undergo a payment verification process through Razor Pay. This process ensures the security of both the customer and Key Hub by BMD Groups.
3.2 Verification Timeframe: The verification process may take up to 5 business days. Your patience and cooperation during this period are appreciated.
4. Contact Information:
For any questions or concerns regarding our Refund and Returns Policy, please contact our customer support team at support@bmdgroups.com
Note: Key Hub by BMD Groups reserves the right to amend this Refund and Returns Policy at any time. Any changes to the policy will be communicated through our official website.
Thank you for choosing Key Hub by BMD Groups.
BRAJ MOHAN DEVELOPERS PRIVATE LIMITED
Company Address: N/A, GANGA PATH, WEST PATEL NAGAR, BOARD
COLONY PATNA, Patna, Patna, Bihar, 800029
Email: support@bmdgroups.com Phone: 8969389019
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@bmdgroups.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@bmdgroups.com and send your item to: N/A, GANGA PATH, WEST PATEL NAGAR, BOARD
COLONY PATNA, Patna, Patna, Bihar, 800029.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: N/A, GANGA PATH, WEST PATEL NAGAR, BOARD
COLONY PATNA, Patna, Patna, Bihar, 800029.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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